Last edited by Mikazragore
Tuesday, May 19, 2020 | History

6 edition of Crisp: Calming Upset Customers, Third Edition found in the catalog.

Crisp: Calming Upset Customers, Third Edition

Staying Effective During Unpleasant Situations (Fifty-Minute Series.)

by Rebecca Morgan

  • 386 Want to read
  • 4 Currently reading

Published by Crisp Learning .
Written in English

    Subjects:
  • Customer services,
  • Management & management techniques,
  • Decision Making & Problem Solving,
  • Consumer complaints,
  • Business & Economics,
  • Business / Economics / Finance,
  • Business/Economics,
  • Customer Service,
  • Computers / General

  • Edition Notes

    SeriesCrisp 50 Minute
    The Physical Object
    FormatPaperback
    Number of Pages96
    ID Numbers
    Open LibraryOL8616902M
    ISBN 101560526696
    ISBN 109781560526698

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Crisp: Calming Upset Customers, Third Edition by Rebecca Morgan Download PDF EPUB FB2

This thin and large print book may be useful for people starting out on their first job in the service sector, but it also has a section named "Tips For Managers".

Part 1 kicks off with the importance of calming upset customers. After only a few pages, it ends with a little worksheet that lets you fill in the blanks/5(4). 1) Understand the importance of upset customers to improving your business. 2) Identify common causes of customer’s upsets, and learn why listening is a critical skill in dealing with them.

3) Be proactive in preventing upset customers. 4) Use various techniques to calm upset customers. Calming Upset Customers: Staying Effective During Unpleasant Situations (Fifty Minute Book Series): 3rd (Third) edition [Rebecca L. Morgan, Debbie Woodbury (Editor), Genevieve Del Rosario (Editor), Luann Rouff (Editor), Ralph Mapson (Illustrator)] on *FREE* shipping on qualifying offers.

Calming Upset Customers: Staying Effective During Unpleasant Situations (Fifty Minute Book Author: Ralph Mapson (Illustrator) Rebecca L. Morgan, Debbie Woodbury (Editor), Genevieve Del Rosario (Editor), Luann Rouff (Editor). Third Edition book Upset Customers book.

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